Dear Delta

(This is a copy of the actual email I sent to Delta this evening.)

My flight was canceled today--the exact same flight that was canceled in February when I attempted the trip the first time. No one was answering the phones at the airport to try to change my flight. I gave up and drove back home. Tried to call from home--"due to the extremely high call volume, no one is available to answer your call." Delta has bottom-of-the-barrel customer service, and it makes traveling a nightmare. I'm still trying to find a flight to St. Louis that a) works for my parents to pick me up, b)doesn't take 7 hours to make a 3 hour flight, and c)has seats available. After this trip, I will never fly Delta again. I would rather spend two days in a minivan with four children driving through Kansas than depend on your airline to get me someplace on time--if ever.

I'm trying one more time tomorrow. Then I'm through with it. I feel like I'm on The Island in "Lost."